Continuous Automation
2 Million Loan Accounts, 29 States, 5 Call centers, 7 Applications
SPAR’s RPA-practice sets the Record Straight
Repetitive and error-prone tasks that are the basis for time-sesnitive data. – that’s the story of many insurance and banking businesses. During business as usual, application code starts resembling a spaghetti dish that no one has an appetite for! This is when SPAR’s RPA solutions can make the difference. Our processes isolate repetitive tasks and, mould them ready for either desktop or web automation. Click here to find out more.
RPA can be used to automate processes that are:
Highly repetitive
Mass email marketing campaigns is an example of a task that is repetitive in nature. They are ideal for RPA. These tasks require very little or no intelligence, Hence human labor is wasted on such tasks.
Prone to error
Gleaning email ids of KYC forms is a task that is extremely error-prone. A data entry operator can cause endemic errors by a word spelt wrong or a space entered extra. A RPA solution on the other hand can glean the mail-id off the customers’s email, flawlessly.
Rules based
Loan due reminders, acknowledgement of a payment made are common examples of rules-based tasks. Such tasks afe tailor-made for automation. It is not very different from writing a macro in an excel sheet!
Time critical and seasonal
Alerts after wcash withdrawl from a c checki-in / savings account is an example of a time-critcal task. Queries for a car loan for a half-year;ly promotion is an example of a seasonal task that can be automated for desktop / web
Expertise Across Processes & Products
RPA by Applications
- Desktop
- Web
- Excel
RPA by Industry
- Banking
- Insurance
- E-commerce
RPA by Products
- Banking
- Insurance
- E-commerce
The cost-savings through RPA (estimated to be 66% on a conservative basis) can be realized through a combination of both processes and products. Download our whitepaper to find out how SPAR enables you to realize such savings.
Spar’s Case Studies
Digital Transformation: RPA Practice
Business Capabilities
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Process and keystroke mapping
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Screen scraping
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Data lookup and validation
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Data extraction from structured data sources (PDF, Excel, JPG, PNG)
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Policy and business rules validation
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Repeatable and consistent orchestration of data.
Technology Capabilities
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UI orchestration of desktop applications including MS Office (Excel, Outlook), Web Apps, Thick Client Apps, Mainframe/Midrange Emulation, and Citrix Apps.
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Data replication across applications and systems.
What is the TCO for Building a Bot?
Business Capabilities
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Process and keystroke mapping
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Screen scraping
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Data lookup and validation
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Data extraction from structured data sources (PDF, Excel, JPG, PNG)
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Policy and business rules validation
-
Repeatable and consistent orchestration of data.
Technology Capabilities
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UI orchestration of desktop applications including MS Office (Excel, Outlook), Web Apps, Thick Client Apps, Mainframe/Midrange Emulation, and Citrix Apps.
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Data replication across applications and systems.
COST OF DEVELOPMENT
What is the TCO for Building a Bot?
Cost of Development
- One-time costs involved with Consulting, Planning, Opportunity assessment & prioritization, Design, Development, Testing & Deployment
- Configuration:
–Set-up costs
–Configuration of bot for monitoring.
–Additional costs related to underlying applications, in some cases.
- Line of Business (LOB)
–User testing
–Change management
–Impact assessment: Customer service, business benefit & the front-line unit (FLU)
- Training:
–Capability training
–Vendor product trainings for developer and analysts
–Training on enterprise guidelines and standards
- Other optional development costs include
–Strategic Consulting Services
–Consulting Services from technology vendor
–ETASC CoE support costs based on agreed upon engagement model
Developer hardware/software (Laptops, Visual Studio, etc.) costs
Operating Cost
- Infrastructure maintenance costs depending on the SLAs. with various partners
–Software license renewal costs (sometimes bundled with maintenance costs).
–Direct labor costs for server support
- Bot servicing and maintenance costs
–Incident management (L1, L2, L3 support) / exception handling
–Sustained Development Support (Post-production annual labor cost for L3 production support)
- Management and other miscellaneous costs that are not related to a single bot but are related to continuous improvement and continuous integration activities. Some of these include
–Periodic preventive maintenance to ensure compliance to standards and guidelines
–Bot monitoring and logging to enable SLA compliance, traceability, auditability and reporting
Change Management Costs, Ongoing Training
Infrastructure Cost
- Software License:
–Could vary based on subscription models and by technology vendor; In-house deployment of the software versus cloud-based
–Multi-year commitment and bundling typically reduces yearly cost.
- Bot Hosting Costs:
–Servers and Hosted Virtual Desktops (HVDs) on which the software resides.
–Architecture configuration (regular vs. high-performance) or the number of HVDs are determined during design phase. Cost per HVD is also determined by the hosting vendor
- Storage for Bot Monitoring and Logging:
–Disk space will be required on storage systems typically managed by Technology Infrastructure(TI) to log bot transactional and process-level activities.
Robotics Management Console usually provided by the robotics technology vendor, is primarily designed to orchestrate, manage and prioritize the queuing of work. However, it is most useful to monitor robot health and work status
Spar’s big data practice is all about turning the inherent potential into profits. As champions of the art of data, we have made our presence felt in every vertical.
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